Privacy Policy

Last Updated: September 2026

At Drysolv (accessible via https://drysolv.com), this policy explains what we collect when you visit the site or place an order, why we hold it, who else sees it, and how to have it removed.

Buying work clothes online means handing over a name, an address, and a size. That is more personal than it looks, and none of it needs to travel any further than the people packing your parcel and the carrier delivering it. We collect what an order requires and stop there.

By using our website, you agree to the practices described below. If you want to know exactly what we hold about you, email [email protected] and ask.

Privacy at a Glance

1. Information We Collect

• Identification details. Name, email address, shipping address, and billing address.
• Order information. Items purchased, sizes, order history, and transaction references.
• Payment information. Processed by PayPal. We receive a confirmation and a reference, never your full card or bank details.
• Technical information. IP address, browser and device type, pages viewed, and time spent on the site.
• Correspondence. Emails you send us and our replies.

2. How We Use It

Information is used to process and deliver your order, send confirmations and tracking, answer support messages, handle returns and refunds, maintain and improve the website, prevent fraud, and meet our legal and tax obligations.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

3. How We Share It

• PayPal. To process payments and refunds securely.
• Carriers. USPS, UPS, and FedEx receive the name and address needed to deliver your parcel.
• Service providers. Hosting, email, and analytics providers who act on our instructions under confidentiality obligations.
• Authorities. Where disclosure is required by law or to protect our legal rights.
• A successor. If the business is sold or reorganized, customer records may transfer as part of that transaction.

4. Cookies

The site uses cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors move through the pages. What each type does and how to switch them off is covered in our Cookie Policy.

5. Data Retention

Order records are kept for 7 years to meet tax and accounting requirements. Support emails are kept for 12 months. Analytics data is retained in aggregate form and is not linked back to a named customer.

6. Security

The site runs over an encrypted SSL connection and access to customer records is limited to the people who need it to fulfill orders. No system is perfectly secure, and we do not claim otherwise. If a breach ever affected your information, we would tell you.

7. Your Rights

Depending on where you live, you may have the right to access the information we hold about you, correct anything inaccurate, request deletion, object to certain processing, or ask for a copy of your data in portable form. Email [email protected] to exercise any of these and we will respond within a reasonable timeframe.

8. Marketing Communications

We only send marketing email to people who have opted in. Every one of those emails carries an unsubscribe link, and opting out is immediate. Transactional messages about an order you placed are sent regardless, because you need them.

9. Children Under 13

The site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us personal details, contact us and we will delete the record.

10. Third-Party Links

Pages on this site may link elsewhere. Once you follow a link, the other site's privacy practices apply, and we have no control over them.

11. Changes to This Policy

Updates are posted here with a revised month at the top of the page. Continued use of the site after a change means you accept the updated policy.

Privacy Questions

Anything about your own record, including having it removed, starts with an email here.

Thank you for shopping with us, and for the kind of workday these clothes are meant to keep up with.