Return & Refund Policy

Last Updated: September 2026

At Drysolv (accessible via https://drysolv.com), what we want is for you to end up with something that fits and gets worn. If a shirt or a pair of pants turns out to be wrong, sending it back should be the easy part of the day.

So the numbers are simple and they do not move. You have 30 days from delivery to start a return. Return shipping is free, because we email you a prepaid label within 1 business day of your request. There is no restocking fee and no processing fee of any kind, and refunds are completed within 7 business days of the item reaching us.

By purchasing from our website, you agree to the terms set out below. If your situation is not covered here, ask us first at [email protected]. We answer return questions before you commit to anything.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy applies to everything bought through our website and returned by mail. It covers items that arrived defective and items that are perfectly fine but wrong for you: the fit is off, the color reads differently in daylight, or you changed your mind. Both are accepted returns and neither is treated as a favor.

Refunds are issued in USD to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. The return has to be started within 30 days of the date the carrier marks your order delivered.
• Item condition. Unworn and unwashed. A workwear fabric picks up a shift's worth of evidence quickly, so anything that has been worn on a job cannot go back into stock.
• Packaging and tags. Tags still attached and the original packaging included where you still have it.
• Proof of purchase. Your order number is enough. There is no need to keep a paper receipt.

Trying things on indoors is expected and welcome. Put the shirt on over a tee, sit down in the pants, reach overhead, check the cuff against your wrist. None of that counts as wear.

4. How to Start a Return

1. Email us at [email protected] within 30 days of delivery with your order number and which items are coming back. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or to show at the carrier counter.
3. Pack the items with the tags still attached and affix the label to the outside of the parcel.
4. Hand the parcel to the carrier named on the label, or drop it at any of that carrier's locations.

No printer at home? Say so in your email and the label arrives in a format the carrier can scan directly from a mobile screen.

5. Return Address

Returns are received at the address below. Please wait for the label before sending anything, so the parcel arrives matched to your order.

6. Refund Processing and the 7 Business Days Commitment

Once your return arrives, inspection takes 1–3 business days. We email you the outcome either way, whether the refund is approved or there is a problem with the condition of the item.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we complete the refund, your bank or card issuer usually needs a further 2 to 5 business days to post it to your statement. That part is out of our hands. If 10 business days have gone by and nothing has appeared, email us at [email protected] and we will send you the transaction reference to give your bank.

7. No Fees, in Any Form

• No restocking fee. $0.00, on every return, for any reason.
• No processing fee. Nothing is deducted for handling, inspection, or repackaging.
• No out-of-pocket shipping. We email you a prepaid label within 1 business day at no cost to you.
• Full purchase price refunded. What you paid for the item is what comes back.

The original $4.95 shipping fee is refunded as well whenever the fault is ours: a defect, the wrong item, or damage in transit. On a change-of-mind return the original shipping fee is retained, since the parcel was already carried once.

8. Damaged, Defective, or Incorrect Items

If something arrives damaged, faulty, or simply not what you ordered, email us within 7 days of delivery with your order number and a photograph. These go to the front of the queue.

You get a replacement or a full refund including the original shipping, and the choice is yours. In most cases there is no need to send the item back at all. When we do need it returned, we email you a prepaid return label that covers it.

9. Exchanges

The fastest route is usually to return the item and place a new order for the size or fabric you want, because the new order ships immediately instead of waiting for the first parcel to travel back.

Direct exchanges are also available, with free shipping in both directions. Request the return by email, we send the label, and the replacement goes out once the original is on its way to us. If the replacement size is out of stock we tell you at once and refund in full rather than leaving you waiting on a restock.

10. When Returns Are Not Accepted

• Items returned more than 30 days after delivery.
• Items that have been worn on a job, washed, or altered.
• Items returned without tags or original packaging.
• Items with no proof of purchase or order number.
• Final sale and clearance items.
• Gift cards.
• Promotional items received free with an order.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

Return Questions

Ask before you send anything back. It is quicker than guessing, and we do not mind the email.

Thank you for shopping with us, and for the kind of workday these clothes are meant to keep up with.